CUSTOMER CARE

Our customers are really important to us. We do our absolute best to provide you with the best shopping experience. If you have any questions about a particular piece you purchased or just a general question please fill in the form below and our head designer will contact you back. 

 

You can also write to us at:

Fford James McGhan

Cardiff, UK

CF11 7JU

Have any questions or concerns? 

We’re always ready to help!

 

Fill out the form below with your queries.

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RETURNS

You may return an item if you are not happy with your purchase within 14 days of the purchase date in the intact and unused original sale condition. Also, please allow up to 5 business days for the funds to be deposited back into your account.  

FAQ

How do I track my order?

 

Unless you paid for the tracked delivery option the item will be shipped with standard delivery and will reach the customer in 3-5 business days of the day of purchase.

 

Do you do bespoke orders?

Yes, we do provide made to measure services upon request. Please contact us at: Boutiquedenana@gmail.com and one of our team will contact you back. 

 

Why should we shop your brand?

Boutique de Nana strives delivers on uniqueness and class. If you get an item from us you should be sure that you will stand out because we tend to rebel and not follow the 'norm' or what is currently trending. We happen to set trends so our designs are suited for the trend-setting fashionista in you. 

Do you provide International delivery?

 

Yes we do! it is also at a flat rate to all countries with mailing addresses. 

How do I return an item?

Ship back the item in an intact and unused condition to the address provided. 

 

What is your returns policy?

 

14 days of the date purchase as long as the item was not use and it is in its original packaging and purchase condition.